Privacy Policy

CSS with Shahzaib (csswithshahzaib.org.pk) is an educational platform for Pakistan's CSS (Central Superior Services) exam preparation. We respect your privacy and handle personal data in line with this policy.

1. Who operates this site

The platform is operated by Shahzaib as an independent CSS preparation resource for aspirants in Pakistan. For privacy-related questions, contact us at contact@csswithshahzaib.org.pk.

2. Information we collect

Account and profile data

When you register, we may collect your name, email address, and password (stored in hashed form). If you subscribe to paid content, we record subscription status, subject access, and payment references processed through our payment partners — we do not store full card numbers on our servers.

WhatsApp and support communications

If you contact us via WhatsApp or email for subscription help, content access, or general support, we retain the messages needed to respond and maintain your account. Do not send sensitive identity documents unless we explicitly request them.

Usage and progress data

We may log how you use the site — pages visited, subjects opened, roadmap progress, and similar activity — to improve content, troubleshoot issues, and manage subscriptions.

Technical data

Like most websites, we automatically receive IP address, browser type, device information, and approximate location derived from IP. This helps with security, analytics, and performance.

3. Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember preferences, and understand site usage. Some cookies are essential; others support analytics or advertising. See our Cookie Policy for details and how to manage preferences.

4. Analytics

We may use analytics services (such as Google Analytics or similar tools) to measure traffic, popular subjects, and how aspirants navigate the platform. Analytics data is generally aggregated and used to improve study resources — not sold as a standalone product.

5. Advertising (Google AdSense and third parties)

We may display ads through Google AdSense or other ad networks to support free content. These partners may set cookies or use similar technologies to:

• Deliver ads relevant to your interests (personalized advertising), where permitted
• Limit how often you see an ad
• Measure ad performance
• Detect fraud and abuse

Where required, we will ask for your consent before non-essential advertising cookies are placed. You can also manage Google ad personalization at Google Ads Settings. Third-party advertisers have their own privacy policies governing data they collect.

6. How we use your information

• Provide access to courses, notes, MCQs, and subscription features
• Process payments and verify subscription status
• Respond to support requests and account issues
• Improve content, site performance, and user experience
• Send service-related notices (e.g. subscription expiry, password reset)
• Protect against fraud, abuse, and unauthorized access
• Comply with applicable law

7. How we share information

We do not sell your personal data. We may share limited information with:

• Payment processors — to complete subscription transactions
• Hosting and infrastructure providers — to run the website
• Analytics and advertising partners — as described above
• Law enforcement or regulators — when legally required

8. Data retention

We keep account and subscription records for as long as your account is active and for a reasonable period afterward for legal, accounting, and dispute-resolution purposes. Analytics and server logs may be retained for shorter periods unless a longer retention is needed for security.

9. Your rights and choices

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for non-essential cookies or marketing where applicable
• Object to or restrict certain processing

To exercise these rights, email contact@csswithshahzaib.org.pk. We may need to verify your identity before processing a request.

10. Security

We use reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS) and secure password storage. No online service can guarantee absolute security; please use a strong, unique password for your account.

11. Children

This platform is intended for CSS aspirants, typically adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact

Questions about this Privacy Policy? Email contact@csswithshahzaib.org.pk or visit our Contact Us page.